Is Roomba appearing offline on the iRobot Home app? Don't stress, this is a common issue and can normally be sorted out in a matter of minutes. When Roomba is offline, it can neither receive cleaning schedules, updates, nor orders from your phone, which means that it has lost a connection to your home WiFi network. Let's have a look at the possible causes and how to unstick your Roomba.
- Check the WiFi connection
The most common reason for the Roomba offline is a weak or unstable connection to WiFi. Ensure that the other devices are connecting properly and the router is on. If you have a dual-band router, make sure that Roomba is connected to the right band because Roomba usually works best on a 2.4GHz network.
- Reboot your Roomba and the router.
A quick restart is sometimes all it takes to resolve the little issues. After 30 seconds of no power, turn your router back on. Then, to reboot your Roomba, press and hold the CLEAN button for about 20 seconds. After a minute, check if the device reconnects by opening the iRobot Home app.
- Reconnect using the Roomba WiFi setup
If your Roomba is still not connecting, repeat the Roomba WiFi setup process. In the iRobot Home app, go to your robot, select WiFi Settings, and follow the on-screen instructions to connect to your home network. During the setup, make sure your phone is connected to the same WiFi network.
- Roomba Resetting Guide
Factory resetting would be the last resort if nothing else has worked. To know the reset Roomba procedure, toggle press and keep holding the buttons Home, Spot Clean, and Clean at the same time until a tone is heard. This gives you a fresh start with the WiFi configuration by restoring your robot to factory settings.
If your Roomba stays online, it will still be smart, efficient, and totally controlled via your mobile. By keeping the firmware current and changing your WiFi passwords regularly, you can avoid future connectivity problems.
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